FAQ – Frequently Asked Questions

Unless otherwise stated in the respective offer, delivery within Germany usually takes place within 2–4 business days after conclusion of the contract. For agreed prepayment, the delivery period begins after the date of your payment instruction.

Please note that no delivery takes place on Sundays and public holidays.

If you order items with different delivery times, they will generally be shipped together, unless a different agreement has been made. The delivery time will then be based on the item with the longest delivery time.

Shipping costs are €4.10 per order.

For orders over €59.90, we deliver free of charge within Germany.

No. Delivery is exclusively within Germany.

If tracking is provided for your order, you will receive the relevant information after shipment. The available delivery information depends on the respective shipping process.

We accept the following payment options:

• PayPal
• Credit Card / Debit Card via Shopify Payments
• Shop Pay
• Apple Pay
• Klarna

Which payment methods are available in individual cases will be shown to you during the ordering process.

Payment processing is carried out via the payment service providers offered during the ordering process. For payment via PayPal, processing is carried out via PayPal. For payment via Shopify Payments, payment processing is carried out via Stripe Payments Europe, Ltd.

Further information on the processing of personal data by payment services can be found in our privacy policy.

Unless otherwise stated for the respective payment method, the payment claims arising from the concluded contract are due immediately for payment.

Yes. As a consumer, you generally have the right to revoke the contract within 14 days without giving any reasons.

The revocation period generally begins on the day on which you, or a third party named by you who is not the carrier, received the goods. For separately delivered goods, the statutory special regulations apply accordingly.

Further details can be found in our cancellation policy.

You can inform us of your revocation by means of a clear declaration, for example by email or letter.

Alternatively, if the function is available on our website, you can use the appropriately labeled revocation button.

Contact:
Ufuk Tüten
Morsestr. 9
10587 Berlin
Germany
Email: info@sanclemente-essentials.de
Phone: 01639196531

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

If you revoke the contract, we will refund the payments received from you, including delivery costs, with the exception of any additional costs due to your choice of a more expensive shipping method than the cheapest standard delivery offered by us.

The refund will be made immediately and no later than within 14 days from the day on which your declaration of revocation was received by us.

For the refund, we generally use the same payment method that you used for the original transaction, unless expressly agreed otherwise.

We may refuse the refund until we have received the goods back or you have provided proof that you have returned the goods - whichever is earlier.

You bear the direct costs of returning the goods.

The right of revocation expires prematurely upon delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Furthermore, you only have to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their nature, properties, and functionality.

The right of revocation does not apply, among other things, to certain individually manufactured goods, quickly perishable goods, and certain newspapers, magazines, and illustrated publications.

The right of revocation can also expire prematurely under certain legal conditions, in particular for certain sealed goods for reasons of health protection or hygiene if their seal has been removed after delivery.

The complete legal grounds for exclusion and expiry can be found in our cancellation policy.

The essential characteristics and information about the respective goods can be found in the respective product description.

Please refer to the product and ingredient information provided on the respective product page.

Please refer to the respective product description for the suitability and essential characteristics of the respective products.

Please refer to the information in the respective product description and the ingredients listed there. For known allergies or intolerances, we recommend carefully checking the ingredient list before use.

Ordering is done via our online shopping cart system. The goods selected for purchase can be reviewed and changed in the shopping cart at any time before the order is definitively submitted.

A customer account is not stipulated as a prerequisite for concluding the contract in the provided legal information.

Yes. Before submitting the order, you can review, change, or cancel the order details in the order summary.

By placing a product on our website, we make a binding offer to conclude a purchase contract.

The contract is concluded when you legally accept the offer by submitting the order via the appropriately labeled button, such as "order with obligation to pay," "buy," or a comparable designation.

Subsequent changes or cancellations of an already completed order are not expressly regulated in the provided legal information.

Therefore, please contact us as soon as possible if you wish to make a change or cancellation. We will check if this is still possible at that time.

Email: info@sanclemente-essentials.de
Phone: 01639196531

Unless otherwise stated in the offer or on the voucher, the validity period is 3 years from the purchase until the end of the calendar year.

Generally, only one voucher can be redeemed per order.

Yes. Transfer or assignment of the voucher is permitted.

The provided legal texts do not contain any information on the specific materials and properties of our product and shipping packaging.

Please refer to the respective product description or the information on our website for relevant details.

The provided legal texts do not contain any information on a refill program.

You can reach us at:

Ufuk Tüten
Morsestr. 9
10587 Berlin
Germany

Email: info@sanclemente-essentials.de
Phone: 01639196531

You can also contact us via WhatsApp.